In the digital age, eCommerce platforms are increasingly turning to chatbots to streamline customer interactions, reduce operational costs, and improve user experiences. A chatbot is a software application that can conduct conversations with users via text or text-to-speech. It simulates how a human would behave as a conversational partner, thereby assisting in customer service and engagement.
- Customer Support Automation
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24/7 Availability
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Instant Responses
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Handling Common Queries
2. Order Management –
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Tracking Orders
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Managing Returns & Refunds
3. Customer Feedback and Surveys –
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Post-Purchase Feedback
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Customer Insights
4. Marketing and Promotions –
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Push Notifications – Chatbots can alert customers about ongoing promotions, special offers, or new product launches, directly driving engagement
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lead Generation
5. Cost Reduction –
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Less Dependency on Human Agents
6. Seamless Integration
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Many chatbots integrate smoothly with social media platforms and website live chat systems.
