Case Studies
Prabhu Pooja
An AI sales and support agent that reads e-mail enquiries and sends accurate quotations instantly.
Artificial IntelligenceRetail & E-commerce
About the project
For Prabhu Pooja, ACS built a 24/7 sales and support automation assistant. It works as a quotation generator, extracting enquiry details and creating accurate quotations, and as a customer engagement assistant that answers queries, guides prospects and speeds up purchase decisions.
What ACS built
- How it works – A client e-mails an enquiry. The AI agent scans the e-mail and extracts key details such as product, quantity and preferences. It pulls data from the pre-configured database, calculates prices and sends the quotation straight back to the client’s inbox.
- Smart data extraction – Reads customer requests and understands specifications.
- Real-time database lookup – Fetches product details, pricing, discounts and availability automatically.
- Automated e-mail responses – Sends personalised, professional quotations instantly.
- 24/7 operation – Always available, even outside business hours.
- Multi-channel – Works through e-mail, chat and CRM systems.
Results
- Instant quotations with no waiting and no manual data entry.
- The same agent pattern suits retail, manufacturing, real estate, event planning and professional services.
Global presence